Refund policy
Return & Refund Policy
Thank you for shopping with ZENITH101. Because our products are custom-made specifically for you at the time of purchase through our print-on-demand process, we maintain a strict No Returns or Refunds policy.
Final Sale Policy
All sales are final. We do not accept returns or exchanges for "buyer’s remorse," incorrect size selection, or change of mind. We encourage you to carefully review the product descriptions and size charts provided on our website before finalizing your order.
Damaged or Defective Items
The only exception to our final sale policy is if an item arrives damaged or contains a manufacturing error. If you receive a defective product, please follow these steps within 7 days of delivery:
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Contact our support team with your order number.
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Provide a clear photo of the damage or the specific error.
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Once the defect is verified with our production partner, we will arrange for a replacement to be sent to you at no additional cost.
Shipping & Deliveries
Please ensure your shipping address is correct at checkout. ZENITH101 is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to our production facility due to an undeliverable address, you will be responsible for the cost of reshipping the item.